Privacy Policy
Last Updated: January 2025
Introduction
Forwardscale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our studio, use our photography services, or interact with our website.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
Contact Information
If you have questions or concerns about this Privacy Policy, please contact us at:
Forwardscale 78 Sainte-Catherine St W, Montreal, QC H3B 1A6, Montreal, Canada Email: contact@forwardscale.org
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Book a photography session
- Request a quote or consultation
- Contact us via email, phone, or contact forms
- Sign a photography service agreement
- Provide information for invoicing purposes
This information may include:
- Name and contact details (email address, phone number, mailing address)
- Billing and payment information
- Event details (dates, locations, names of individuals to be photographed)
- Photographs and images captured during our sessions
- Communication records and correspondence
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device and operating system information
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our photography services
- To process bookings, payments, and invoices
- To communicate with you about your sessions and deliverables
- To respond to your inquiries and requests
- To send service-related notifications
- To improve our services and website functionality
- To comply with legal obligations
- To protect our rights and prevent misuse of our services
Photographs and Images
Photographs taken during our sessions are a core part of our service delivery. The use, storage, and sharing of these images are governed by the terms outlined in your service agreement with us. Generally:
- Client photographs are stored securely and used to deliver the agreed-upon services
- We may request permission to use select images for our portfolio, website, or promotional materials
- You have the right to decline portfolio usage without affecting your service
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- **Service Providers:** With trusted third parties who assist us in operating our business (such as payment processors, cloud storage providers, or printing services), who are obligated to keep your information confidential
- **Legal Requirements:** When required by law, court order, or governmental regulation
- **Business Transfers:** In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business
- **With Your Consent:** When you have given us explicit permission to share specific information
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the context of our relationship with you and our legal obligations.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to withdraw consent where processing is based on consent
- The right to request restriction of processing
- The right to data portability
To exercise any of these rights, please contact us at contact@forwardscale.org. We will respond to your request in accordance with applicable privacy laws.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of majority without parental consent. For photography sessions involving minors, we require consent from a parent or legal guardian. We do not knowingly collect personal information from children without appropriate parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Forwardscale 78 Sainte-Catherine St W, Montreal, QC H3B 1A6, Montreal, Canada Email: contact@forwardscale.org